Ensuring Financial Network Continuity with 24x7 NOC

NOC services helped a financial institution improve uptime, visibility, incident response, and compliance.

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Client Overview

A major financial institution used NOC services to monitor networks, reduce outages, coordinate vendors, and maintain secure compliance.

Industry

Financial Services Sector

Duration:

[60 Months]

Services Provided:

24×7 NOC monitoring and network operations services

The Challenge

The institution needed always-on connectivity across DC, DR, branches, and ATMs. Complex WAN, multi-ISP, MPLS, and SD-WAN links created monitoring, escalation, troubleshooting, vendor coordination, SLA tracking, RBI reporting, and overall business network continuity risks.

The Solution

  • Alchemy established a 24×7 NOC to monitor WAN, LAN, VPNs, branches, and ATM connectivity.
  • SolarWinds, Nagios, Zabbix, and NetFlow enabled real-time visibility and fault detection.
  • A structured L1-L3 escalation model accelerated fault isolation and restoration.
  • A Service Delivery Manager coordinated ISPs and OEMs, while automation scripts reduced link testing.
  • Capacity planning optimized bandwidth, and daily, weekly, and monthly reports supported SLA tracking and RBI audit readiness.
Key Performance Growth
Key performance growth
Network Uptime
0%
Network availability across DC, DR, branches, and ATMs
📡
Centralized visibility — unified network monitoring across all locations and segments
⚡
Faster WAN resolution — reduced outage response time with proactive incident management
📊
RBI audit readiness — consistent performance dashboards and incident logs for governance reporting
🤝
SLA governance — strengthened ISP and OEM SLA management with optimized bandwidth usage
🏦 Coverage
DC, DR & Branches
Full network coverage across data centres, disaster recovery and branch locations
🏧 ATM Network
ATM Connectivity
Uninterrupted ATM uptime ensuring seamless customer cash access nationwide
📶 Bandwidth
Optimized Usage
Bandwidth consumption optimized reducing costs and improving throughput efficiency
📋 Compliance
RBI Reporting
Audit-ready governance through standardized dashboards and structured incident logs

Key Features

24×7 NOC Monitoring
24x7 NOC Monitoring
& Real-Time Visibility
NOC · Watching · Protecting
24×7 NOC Monitoring
Financial Network Operations
24×7 NOC
Monitoring
Always Watching · Always Protecting · Always On
WAN LinksMPLS / ILL
SD-WANMulti-ISP fabric
Branch LANsCisco / Juniper
ATM NetworkVPN tunnels
DC / DR SitesPrimary datacenters
Firewalls / IDSFortinet / Palo Alto
NOC
24×7
LIVE MONITOR
SolarWinds Nagios Zabbix NetFlow SNMP
Uptime Monitor99.99%
Fault DetectionSNMP
Traffic AnalysisNETFLOW
Alert ConsoleLIVE
SLA TrackingON TRACK
Multi-Tool Stack
SolarWinds, Nagios, Zabbix, NetFlow & SNMP for unified monitoring
Network Coverage
WAN, LAN, VPN, MPLS, SD-WAN, DC, DR, Branches & ATMs
99.99% Uptime
Continuous visibility with real-time fault detection and dashboards
Network Sources
NOC Core Hub
Monitoring Output
Active Alerts
Traffic Analysis
Monitoring Tool Stack — Live Intelligence
● SolarWinds NMS
WAN Core RouterOK
MPLS CircuitOK
DC Switch StackOK
ISP Link 3WARN
SD-WAN EdgeOK
Auto-polling · 5ms 311 OK · 1 WARN
● Nagios XI — Fault Events
Fault events / hour -6h now
Active faults this hour 2 events
● Zabbix — SNMP Traps
CPU
34%
Memory
61%
Interface
78%
Disk I/O
45%
Ping RTT
4ms
Last SNMP trap received 1s ago
● NetFlow — Traffic
Inbound ■ Outbound ■ — real-time
Inbound
142 Mbps
Outbound
89 Mbps
Link util
68%
Network Performance
LIVE
0%
Network Uptime
0
Months Service
0+
Branches Covered
24×7
NOC Operations
— % Uptime
DC · DR · Branches · ATMs
Coverage — critical infrastructure
DC / DR
100%
Branches
100%
ATMs
98%
WAN Links
100%
NOC monitoring status ● 312 devices · 0 critical
Branch-48 WAN · ping OK · 12ms00:01
SolarWinds poll · 312 devices up00:03
NetFlow · DC uplink · 68% utilised00:06
Mission Complete
The Network
Never Sleeps.
99.99%
Uptime SLA
60mo
Unbroken Service
↓47%
Outage MTTR
5 Tools
Unified Visibility
Incident Escalation
Incident Detection
& L1-L3 Escalation
L1-L2-L3 · Fault Isolation · Alerts
Incident Detection & L1–L3 Escalation
Structured Incident Management
Detect. Escalate.
Resolve.
L1 → L2 → L3 · Automated Fault Isolation · Zero Missed Alerts
IDS / IPSIntrusion alerts
Firewall EventsPolicy violations
SNMP TrapsDevice faults
NetFlow SpikesBandwidth anomaly
Syslog / PingConnectivity loss
Threshold BreachCPU / Memory
NOC
ENGINE
ESCALATING
🔴 Live Escalation Feed
L1 NOC Analyst
WAN link down on Branch-42. Ping fails. Raising ticket.
ServiceNow
INC0078342 created. P1 – WAN outage. SLA: 30 min.
L2 Network Eng.
ISP circuit fault confirmed. Escalating to L3 + ISP NOC.
L3 / SDM
ISP SLA breach. Failover to SD-WAN initiated. ETA 8 min.
AUTO-RESOLVE
L1 Auto-Ticket
ServiceNow / Remedy INC raised within 60s of detection
ESCALATE
L2 Network Eng.
Fault isolation — router, ISP circuit, or physical layer
CRITICAL
L3 Expert + SDM
ISP / OEM coordination, RCA, failover & SLA breach report
FAILOVER
SD-WAN Failover
Automated link switchover preserving branch connectivity
CLOSED
RCA & Closure
Root cause log, SLA dashboard update, RBI incident trail
L1-L3 Model
Structured escalation from first-line triage to expert resolution
Multi-Source Detection
IDS/IPS, Syslog, SNMP, NetFlow & Ping — all feeding the NOC
Faster MTTR
Automation scripts cut link testing time; reduced WAN outage resolution
Critical Alerts
Warning Events
Resolved / Closed
Failover Actions
Structured L1 → L2 → L3 Escalation Model
Level 1 · First Response
NOC Analyst
Ticket raised in ServiceNow / Remedy within 60s. Initial ping checks & syslog review. ISP backup switch if auto-policy allows.
⏱ SLA: 15 min
Unresolved
→ escalate
Level 2 · Network Engineer
Senior Network Eng.
Deep fault isolation — BGP/OSPF traces, circuit-level testing, ISP NOC coordination. Automation scripts for link testing acceleration.
⏱ SLA: 30 min
SLA breach
→ escalate
Level 3 · Expert + SDM
Expert + Delivery Mgr
RCA, OEM vendor coordination (Cisco/Juniper/Palo Alto), failover initiation, SLA breach documentation & RBI incident trail.
⏱ SLA: 60 min
Restore
& close
Resolved · Closed
Service Restored
Connectivity restored, RCA documented, SLA dashboard updated, incident log archived for RBI audit trail.
✓ Closed
Live Incident Management Feed
🔴 Active Incidents · ServiceNow
INC-0042 · WAN down Branch-12
00:03 ago · Priority P1
L2 ASSIGNED
INC-0039 · High CPU Rtr-DC1
00:18 ago · Priority P2
L1 MONITORING
INC-0038 · ISP SLA breach · Circuit 3
00:47 ago · Priority P2
L3 ESCALATED
INC-0035 · Firewall rule drop · ATM
01:24 ago · Priority P3
✓ RESOLVED
⚡ Response Time Metrics
L1 Detection → Ticket< 60s
L2 Fault Isolation< 15 min
L3 Expert Resolution< 45 min
↓ 47% MTTR Reduction
vs. pre-NOC baseline across all P1 incidents
Zero Missed Alerts
Faster resolution.
Every time.
<60s
Alert to Ticket
3-Tier
Escalation Model
↓47%
MTTR Reduced
24×7
Live Coverage
Vendor SLA Coordination
NOW
Vendor & SLA
Coordination
ISP · OEM · Optimisation
Vendor & SLA Coordination
Service Delivery Excellence
Every Vendor.
Every SLA. Enforced.
ISP Management · OEM Coordination · Capacity Optimisation
ISP-1 PrimaryMPLS leased line
ISP-2 BackupInternet broadband
OEM: CiscoRouter / Switch
OEM: JuniperWAN appliances
OEM: FortinetFirewall / SD-WAN
SDM BridgeDelivery manager
SLA Performance Trend ↑ ON TRACK
100% 97% 94% 90% SLA threshold NOW ~92% ~94% 97% ✓ ~99% 99.99% M1 M2 M3 M4 M5+
SLA Actuals
Forecast
Threshold
ACTIVE
ISP SLA Monitoring
Uptime & latency tracked per circuit with breach alerts
URGENT
ISP Breach Escalation
SDM coordinates ISP NOC on SLA violations & RCA
INFO
OEM Ticket Mgmt
Hardware faults routed to Cisco, Juniper, Fortinet support
NEW
Capacity Planning
Bandwidth optimisation and WAN upgrade recommendations
REPORT
SLA Dashboard
Daily / weekly / monthly SLA performance reports
SDM Coordination
Service Delivery Manager bridges ISP, OEM & banking ops teams
SLA Enforcement
Breach detection, escalation, credits & contractual governance
Bandwidth Optimisation
NetFlow-driven capacity planning across MPLS, ILL & SD-WAN links
Vendor / ISP Sources
SLA Met / Forecast
SLA Breach Risk
OEM Actions
Capacity Planning
SLA Performance — 60-Month Journey to 99.99%
Network SLA Compliance ↑ EXCEEDING TARGET
100% 99.5 99.0 98.5 SLA Threshold 99.5% NOW Yr 1 Yr 2 Yr 3 Yr 4 Yr 5+ NOC deployed Baseline: ~90% ✓ SLA threshold met Yr 2: 99.5% achieved Current: 99.99% Exceeding target Forecast: ~100% Confidence band ↑ 60-month continuous improvement → from 90% to 99.99% through structured NOC governance
SLA Actuals
Forecast
SLA Threshold
Confidence Band
SDM Coordination — Active Vendor Management
LIVE
ISP SLA Tracking
ISP Primary MPLS99.98%
ISP Backup Internet99.82%
ISP SD-WAN Circuit99.41%
MPLS QoS Compliance100%
OEM Ticket Status
Cisco TAC — #89342Resolved ✓
Fortinet RMA — #2214In Transit
Juniper TAC — #5519Closed ✓
Palo Alto — FW patchApplied ✓
Bandwidth Optimisation
DC Link
72%
DR Link
45%
Branch WAN
61%
ATM VPN
28%
↓ 18% avg bandwidth waste reduced
SLA Reports Generated
Daily SLA SummaryToday ✓
Weekly PerformanceMon ✓
Monthly ISP ScorecardPending…
RBI Audit PackageReady ✓
Vendor Governance
Every SLA.
Tracked. Enforced. Reported.
99.99%
Network Uptime
3 ISPs
Managed Circuits
↓18%
Bandwidth Waste
60mo
Consistent Reports
RBI Compliance & Reporting
Compliance, Reporting
& RBI Audit Readiness
RBI · Logs · SLA · Reports
Compliance, Reporting & RBI Audit Readiness
Regulatory Governance
Audit-Ready.
Every Single Day.
RBI Compliance · Incident Logs · SLA Dashboards · Governance Reports
Uptime
Data
Incident
Logs
SLA
Reports
Bandwidth
Usage
Perf.
Metrics
Audit
Trails
Consolidation
Network
98%
Incidents
92%
Coverage
100%
Validation
SLA Check
99%
Uptime
99.99
Accuracy
97%
Governance
RBI Align.
✓
Audit Ready
✓
Templates
✓
Daily Report
DAILY
SLA Dashboard
LIVE
Incident Log
TRACKED
RBI Audit
Template
READY
Monthly
Review
MONTHLY
RBI Compliance
Audit-ready reporting with structured templates aligned to RBI guidelines
Governance Cadence
Daily, weekly, and monthly performance reports for all stakeholders
Incident Traceability
End-to-end incident logs and SLA dashboards for audit and review
Compliance Signals
Performance Metrics
Periodic Reports
RBI Audit Output
Automated Report Generation — Daily · Weekly · Monthly
📋
GENERATED
Daily SLA Report
Network uptime, fault count, branch connectivity status
Compiling 24h data…
📊
WEEKLY
Weekly Performance
ISP & OEM SLA scorecards, incident trend analysis
M T W T F S S
📁
MONTHLY
Monthly Review
Full network health review, SLA compliance summary
Month complete: 30/30 days
⚡
REAL-TIME
SLA Dashboard
Live visibility: uptime, alerts, open tickets
99.99% uptime
🏛️
READY
RBI Audit Package
Pre-formatted templates — incident logs, SLA evidence
✓
Uptime evidence
✓
Incident log archive
✓
SLA threshold proofs
🗂️
60 MONTHS
Incident Archive
5-year incident log trail — timestamped, searchable
0 records logged
Archiving…
RBI Audit Readiness — Always Green
LIVE
RBI IT Framework Compliance
✓
Network uptime evidence — 99.99% documented PASS
✓
Incident response log — all P1/P2 documented PASS
✓
DR site connectivity — tested & verified PASS
✓
ISP SLA contracts & breach reports on file PASS
✓
Firewall & IDS event logs archived PASS
✓
ATM & branch connectivity audit trail PASS
✓
Change management records — all changes logged PASS
Compliance Score
0% Compliant
↑ Network uptime verified — 99.99%
✓ P1 incident INC-7842 archived
✓ RBI report generated — Mon 06:00
↑ DR test passed — link restored
✓ SLA breach report filed
↑ Network uptime verified — 99.99%
✓ P1 incident INC-7843 archived
✓ RBI AUDIT READY
Checking controls…
60 months of clean records
Zero Audit Findings
Governance that
regulators trust.
100%
RBI Compliance
60mo
Audit Trail
3 Cadences
Daily/Weekly/Monthly
7/7
Controls Passing
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