Ensuring Banking Resilience with DC/DR Managed Services

DC/DR services helped a bank improve uptime, failover readiness, vendor control, and compliance.

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Client Overview

A bank used DC/DR services to maintain critical operations, support failovers, manage vendors, and strengthen audit compliance.

Industry

Banking Sector

Duration:

[84 Months]

Services Provided:

DC/DR managed services and infrastructure support

The Challenge

The bank needed uninterrupted DC/DR operations for payments, transactions, and regulatory reporting. Slow fault detection, delayed escalation, vendor complexity, resource gaps, RBI drills, SLA tracking, and audit reporting created risks to uptime and business continuity.

The Solution

  • Alchemy implemented SLA-driven managed services for network monitoring, server management, database support, and DC/DR operations.
  • Continuous L1-L3 monitoring enabled faster fault isolation and failovers between DC and DR sites.
  • SolarWinds, ServiceNow, and ITIL workflows supported predictive alerts, automated incident logging, and RCA.
  •  A Service Delivery Manager centralized ISP, OEM, and hardware vendor coordination.
  • On-site skilled resources, standby teams, regular reports, and DR drill support ensured RBI compliance and audit readiness.
Key Performance Growth
Key performance growth
Uptime 0%
System uptime across DC and DR sites with seamless failover capability
Availability 24×7
Continuous skilled resource availability ensuring round-the-clock operations
⚡
Faster incident resolution — improved speed through structured escalation and proactive monitoring
🔄
Seamless failovers — critical events handled without disruption through tested DR procedures
🤝
Simplified vendor coordination — streamlined multi-vendor management reducing operational friction
📊
Strengthened SLA governance — consistent SLA tracking with performance visibility across all teams
🏢 Infrastructure
DC & DR Sites
Primary and disaster recovery sites managed under unified operations model
🔁 Resilience
Regular DR Drills
Periodic DR drills ensuring readiness and validating recovery objectives
📋 Compliance
RBI Audit Ready
Full compliance maintained with RBI audit requirements and regulatory standards
📈 SLA
SLA Governance
Strengthened SLA management with real-time dashboards and accountability frameworks

Key Features

24x7 Infrastructure Monitoring
NOC
24x7 Infrastructure
Monitoring
SolarWinds · Nagios · Zabbix · L1–L3 NOC
24x7 Infrastructure Monitoring
L1–L3 continuous NOC · Predictive fault detection · Auto-escalation · SNMP / Syslog / IPFIX
24x7 Infrastructure Monitoring
DC/DR Banking · 84-Month Engagement
24x7 Infrastructure
Monitoring
Continuous NOC · Auto-escalation · Predictive alerting
Network InfraCisco · Juniper · Fortinet
Server FarmVMware · Hyper-V · RHEL
Database TierOracle · MSSQL · PgSQL
Storage PoolVeritas · Veeam · SRM
App LayerPayments · Transactions
Security StackPalo Alto · SD-WAN · FW
NOC
HUB
L1–L3 ACTIVE
MONITORING ENGINE
SolarWinds · Nagios · Zabbix
HEALTHY
Uptime Status
99.99% · DC + DR Sites
NETWORK
Latency Monitor
Cisco · Juniper · SD-WAN
ALERT
Predictive Fault Detect
Auto-escalation · RCA init
INSIGHT
Capacity Analytics
Trend analysis · Forecasting
RESOLVED
Incident Closure
ITIL workflows · SLA met
NOC Alert Monitor — Real-time ● LIVE
ServiceNow ITSM
INC0012847
Priority
P2 — High
Assigned To
DB-OPS Team · L2
Category
Performance · CPU
● IN PROGRESS
Response Time
00:00:00
Real-time NOC Dashboard LIVE
0.00%
UPTIME
+1
0
ALERTS TODAY
0.0m
AVG MTTR
0/47
SYSTEMS OK
System Health
● 47/47 nominal
Alert resolved by tier — live
L1 Auto
76%
L2 Ops
18%
L3 Engg
6%
99%
SLA Compliance
Live Events
84-Month Engagement · DC/DR Banking Infrastructure
Zero SLA breaches.
47 systems. 24x7.
99.99%
Uptime Maintained
24/7
L1–L3 NOC Active
84mo
Continuous Coverage
DC/DR Failover Operations
DC DR 99.99% UPTIME
DC/DR Failover
Operations
VMware SRM · Veeam · Azure/AWS Cloud DR
DC/DR Failover Operations
99.99% uptime · Seamless site failover · VMware SRM · Azure ASR · AWS Route53 · RBI compliant
DC/DR Failover Operations
99.99% Uptime · 84-Month Engagement · RBI Compliant
DC/DR Failover
Operations
Seamless site switchover · VMware SRM · Azure/AWS Cloud DR · near-zero RPO
Primary DCLive · Tier-4
DR SiteStandby → Active
Azure Cloud DRASR · Replication
AWS Cloud DREC2 · Route53
ISP RedundantDual-path · SD-WAN
Storage ReplVeeam · SRM · Veritas
100% 75% 50% 25% 0% T-8h T-5h T-2h T-0 T+1h T+2h DC ACTIVE FAIL DR ACTIVE NOW 99.99%
FAILOVER
Auto Site Switchover
DC → DR in <15 min RTO
DR ACTIVE
Site Operational
99.99% uptime maintained
SYNC
Data Replication
Veeam · SRM · near-0 RPO
RBI DRILL
DR Drill Certified
Quarterly · Compliance met
RTO / RPO
Recovery Metrics
RTO: 15 min · RPO: near-zero
REPLICATION ACTIVE
Transfer: 2.4 GB/s
Lag: 847ms
Sync: 99.8%
RPO: ~0 sec
RTO Target: <15 min
PRIMARY DC Tier-4 · Active · Live traffic VMware vSphere 12 VMs · 2.4TB compute Oracle · MS SQL Server Production DB · Live writes Veritas · Veeam · SRM Block-level replication active ISP Dual-Path · SD-WAN Redundant links active 99.8% SYNCED ● ACTIVE — 99.99% Uptime Azure ASR ✓ AWS Route53 ✓ UPTIME: 99.99% 84 months · 0 breaches LIVE REPLICATION STREAM 2.4 GB/s DATA TRANSFER RATE ◄ ACK SIGNAL · 847ms lag ~0s RPO Near-zero 847ms Repl Lag <15m RTO Target DR SITE Hot-standby · Sync · Ready VMware replica Hyper-V backup · 12 VMs warm Oracle replica · SRM sync Journal replication · RPO ~0 Veeam · Veritas replica Storage snapshots synced ISP redundant · SD-WAN IN SYNC WITH PRIMARY ⏸ STANDBY — READY Azure ASR · AWS Route53 Failover in <15 min if triggered RBI DRILL: PASSED ✓ Quarterly compliance met
1 · DETECT
2 · FAILOVER
3 · DR ONLINE
4 · COMPLETE
⚠ FAILOVER TRIGGERED — PRIMARY DC OFFLINE
PRIMARY DC Tier-4 · Live traffic VMware vSphere Oracle · MSSQL Veeam · Veritas ● ACTIVE 99.99% UPTIME REPLICATION ACTIVE 847ms lag · 99.8% sync DR SITE Hot-standby VMware · Hyper-V Oracle replica · SRM Veeam replica ⏸ STANDBY RECOVERY TIME (RTO) 00:15:00
Post-Failover Recovery Metrics LIVE
Uptime Recovery Timeline Drawing recovery curve...
100% 50% 0% T+0 T+30m T+1h T+2h FAILOVER DR ACTIVE 99.99% ✓
0.00%
UPTIME MAINTAINED
-1m
00:00
RTO ACHIEVED
~0s
RPO (DATA LOSS)
0
DR DRILLS PASSED
Recovery capability by layer
Compute
✓
Database
✓
Network
✓
Cloud DR
✓
99%
RBI Compliant
Recovery Events
84-Month Engagement · RBI Certified · DC/DR Banking
Zero downtime.
Every failover. Every time.
99.99%
Uptime Maintained
<15m
RTO Achieved
~0s
RPO Data Loss
Incident & SLA Management
SLA 98.4% MET
Incident & SLA
Management
ServiceNow · ITIL · RCA · SLA Governance
Incident & SLA Management
ServiceNow ITSM · ITIL L1–L3 workflows · Auto-incident logging · RCA generation · 24x7 SLA governance
Incident & SLA Management
DC/DR Banking · 84-Month Engagement · RBI Compliant
Incident & SLA
Management
ServiceNow ITSM · ITIL workflows · Auto-ticketing · RCA · SLA governance
Network AlertLink down · Packet loss
Server DownCPU spike · OOM
DB LatencySlow query · Lock wait
App Error500 errors · Timeout
Storage IssueDisk full · IOPS cap
Security EventIDS trigger · Anomaly
ITSM
CORE
ServiceNow
ITSM Incident Feed INC-2847 · ACTIVE
AUTO-DETECT · ZABBIX
INC0012847: DB-PROD-01 CPU 94% — threshold breach detected
ServiceNow auto-logged · L1 assigned · Priority: High
L2 ESCALATION
Query lock detected — DBA on-call notified via PagerDuty
RESOLVED · SLA MET
Index rebuilt · Services restored · RCA filed · 2h 08min total
AUTO
Auto Incident Logging
ServiceNow · threshold-based
ESCALATE
L1 → L2 → L3 Handoff
ITIL workflows · on-call routing
RCA
Root Cause Analysis
Ansible diagnostics · RCA docs
SLA
SLA Governance
Dashboards · breach prevention
AUDIT
Audit Trail
Full ITSM log · RBI ready
1 · DETECT
2 · TICKET
3 · TRIAGE
4 · RESOLVE
5 · CLOSE
ALERT SOURCE
System
DB-PROD-01
Detection
Zabbix · Threshold
Type
CPU Critical
Value
94% (limit: 85%)
Time
12:42:37
Severity
⚠ P2 HIGH
—
PENDING
Category—
Priority—
Assigned To—
SLA Deadline—
Escalation—
Resolution—
RCA Status—
Elapsed
00:00:00
✓ SLA MET
TEAM WORKFLOW
L1 · NOC TEAM
Initial triage · Zabbix alert review
L2 · DBA ON-CALL
PagerDuty escalation · DB diagnostics
L3 · DB ENGINEER
Index rebuild · Root cause fix
SLA CONTRACT
P2 Resolution: 4h SLA
Actual: —
Monitoring...
SLA Governance Dashboard LIVE
0.0%
SLA COMPLIANCE
+1
0
TICKETS RESOLVED
0.0m
AVG MTTR
0
BREACHES PREVENTED
Overall SLA Health
0 50 100
0%
Target: 98%+ ✓
SLA by Priority — 30 days
P1 Critical
99.2%
P2 High
98.4%
P3 Medium
97.8%
P4 Low
96.1%
SLA Compliance Trend — 12 months▲ Improving
Jan Jun Dec 98.4%
Live Resolutions
84-Month Engagement · DC/DR Banking · RBI Certified
ITIL workflows.
Zero SLA breaches.
98.4%
SLA Compliance
12.4m
Avg MTTR
24
Breaches Prevented
Vendor & RBI Compliance
RBI
Vendor & RBI
Compliance
SDM · SLA Governance · RBI Audit · DR Drills
Vendor & RBI Compliance Management
SDM coordination · multi-vendor SLA governance · RBI audit templates · DR drill reports · 84-month engagement
Vendor & RBI Compliance
DC/DR Banking · 84-Month Engagement · RBI Certified
Vendor & RBI
Compliance
SDM-led vendor coordination · Multi-vendor SLA governance · RBI audit ready
ISP Vendors
Dual uplinks · SD-WAN
OEM Support
SLA · Maintenance
Hardware OEM
Cisco · HP · Dell
Telecom Links
MPLS · Leased lines
Cloud DR Vendors
Azure · AWS
Security Vendors
Palo Alto · Fortinet
SDM Coordination
Vendor SLAs tracked24
Monthly reviewsOn Track
Escalation rate2.1%
SLA Governance
Uptime achieved99.99%
SLA breaches (YTD)0
CSAT score4.8/5
RBI Compliance Engine
Audit readiness100%
DR drills passedAll
Templates filed28
SDM
RBI Audit Report
PASSED
DR Drill Certified
LIVE
SLA Dashboard
FILED
Vendor SLA Report
CLOSED
Incident RCA
ISSUED
Uptime Certificate
SDM COORDINATION HUB ● ACTIVE · 24 VENDORS ISP Vendors Dual uplinks Telecom Links MPLS · Leased OEM Support SLA · Maintenance Cloud DR Azure · AWS Hardware OEM Cisco · HP · Dell Security Vendors Palo Alto · Fortinet 24 VENDORS MANAGED All SLAs actively tracked 0 Breaches · 84 months RBI CERTIFIED ✓ All audits passed 28 Reports Filed
1 · INITIATE
2 · REVIEW
3 · VERIFY
4 · CERTIFY
01
Network DR Infrastructure
Tier-4 DC/DR · Dual ISP links · 99.99% uptime maintained throughout tenure
PENDING
02
Data Backup & Recovery
Veeam · VMware SRM · RPO ~0s · RTO <15 min · Journal replication active
PENDING
03
Security Framework
Palo Alto · Fortinet · SOC 2 · IDS/IPS · Quarterly pen tests passed
PENDING
04
Business Continuity Plan
DR drills quarterly · BCP tested · RBI-approved runbooks filed
PENDING
05
Vendor SLA Compliance
24 vendors tracked · 0 SLA breaches · Monthly SDM review reports filed
PENDING
06
IT Governance Framework
ITIL compliant · CobiT framework · Full audit trail · 84 months record
PENDING
0%
COMPLIANCE SCORE
✓ ALL CHECKS PASSED — RBI CERTIFIED
RBI Audit & Compliance Dashboard LIVE
0%
AUDIT SCORE
0
MONTHS TENURE
+1
0
REPORTS FILED
—
OPEN FINDINGS
RBI Compliance Score
0 50 100
0%
Target: 100% ✓
Compliance by Domain
DR/BCP
100%
Network
100%
Security
100%
Vendor SLA
99.9%
Audit Compliance Trend — 84 months▲ 100%
Jan Y1 Month 42 Month 84 100% ✓
Live Audit Events
84-Month Engagement · DC/DR Banking · RBI Certified
Zero audit failures.
100% compliance. Every year.
100%
RBI Audit Score
24
Vendors Managed
28
Reports Filed
Client Testimonial

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